Frequently Asked Questions
Apartment rental FAQ: where your burning questions meet jargon-free answers—because we know decoding lease lingo is complicated enough.
What is your pet policy?
Cats and dogs are currently not permitted unless certified as a support animal.
I toured an apartment. How do I lease the apartment?
1. Submit your rental application (one for every lease holder) online or in-person
2. Sign your lease and pay your security deposit
3. Submit proof of renter’s insurance to our office
4. Set up utility services and submit proof of your request to start or transfer services to our office
Please note that until you have been approved and completed the above tasks, the apartment will remain on the market and available to other renters.
When do I need to have utility services start?
Residents must maintain the utilities not included in their lease from their lease start until their lease end date. If moving out early, you must maintain your utilities until your lease end date. Refer to your lease to confirm which utilities are included, if any.
Madison Gas and Electric: Call (608) 252-7222 or visit their website
City of Middleton Water and Sewer Utilities: Call (608) 821-8370 or visit their website
How do I pay rent?
Residents have the option to pay rent via ACH, personal check, cashier’s check, or money order. You may place physical payments in our drop box or mail them to our office. Please always sign the front of the check and include your name and full address on the payment to ensure it is applied to your account. Utilities must be paid directly to the company servicing your unit. You can estimate average energy costs here.
How do I submit a maintenance request?
Visit your resident portal on our website or the mobile app, select Service Issues, then Add Service Issue. Use the notes feature within the Service Issue to include any information and applicable pictures that may be helpful. If you work from home or have a pet that requires maintenance to make special scheduling arrangements, please include this in the service notes before submitting.
How do I report a maintenance emergency?
What qualifies as a maintenance emergency?
– No heat and it is under 50 degrees outside or AC is out and it is over 80 degrees outside
– Plumbing leaks – Please attempt to catch any water until maintenance arrives
– Gas leaks – Please also contact MG&E’s emergency line at (608) 252-1111
– Refrigerator malfunction
– No hot water
– Garage doors that will not open or close
– Toilet clogs – Please only call if you do not have access to a second toilet in your unit
– Locks or security doors not operating correctly
-Lock out – Contact us to request that someone let you into your home. If you are locked out after-hours, you may call our emergency line. Fees may apply.
If a maintenance emergency occurs during business hours, contact our office by phone. If a maintenance emergency occurs outside of business hours, contact the after-hours emergency call center.
Heathercrest: (608) 259-2545
Middleton Shores: (608) 259-2560
Medical, Fire, or Police Emergencies: Call 911
I lost an apartment key, mail key, garage remote, or parking pass. How do I get a replacement?
Mail keys are best replaced by your local post office. Please contact our office to request a replacement for apartment keys, garage remotes, and parking passes. Replacement fees are subject to variation, with the change in the cost of time and materials.
I have moved out and my lease has ended. When and how might I expect to receive my security deposit?
1. Ensure you’ve provided your correct forwarding address to our office. Email leasing@middletonshoresapts.com with the full address if you did not complete a Security Deposit Disbursement form.
2. Your deposit will be processed and placed in the mail in the form of a check, no later than 21 days after your lease end date. Please note, this is regardless of whether you moved out early.
6150 Century Ave #101
Middleton, WI 53562
United States
Equal Opportunity Housing Provider
© 2025 Middleton Shores Apartments, LLC. All rights reserved.