About Our Company and Our People

Welcome to Middleton Shores Apartments, your trusted partner in finding the perfect home. As a locally-owned business with over 40 years of experience in residential real estate, we’ve built a reputation for providing exceptional service and quality living spaces. Our passion for real estate is rooted in our deep connection to the community and our unwavering commitment to helping you find a place you can call home.

As a family-owned business, we take pride in our personalized approach to property management and leasing. Our hands-on expertise and local knowledge ensure that every resident receives the care and attention they deserve. Whether you’re searching for a cozy apartment or a spacious home, we’re here to guide you every step of the way, making the rental process smooth, efficient, and stress-free.

At Middleton Shores, we’re not just about properties—we’re about people. Our long-standing legacy in the area speaks to our dedication to the communities we serve, and we’re proud to continue offering high-quality, well-maintained homes that you’ll love. Let us help you find your next home, and experience the difference of working with a company that truly cares.

Reliability You Can Count On

Our company is trusted for its consistent, dependable service and attention to detail.

Open Communication

Committed to transparency, our company always provides honest and straightforward communication.

Superior Customer Service

Our team is dedicated, responsive, and always strives to exceed expectations.

ELEVATE YOUR LIVING EXPERIENCE

Everything You Need, Right At Home

Discover a new level of comfort with amenities thoughtfully designed to make everyday life more convenient and affordable.

We’re Not Just About Apartments

We also manage beautiful townhomes in Middleton and on the West Side of Madison! Whether you’re looking for more space, a private entrance, or a garage, we’ve got options to fit your lifestyle.

Frequently Asked Questions

Apartment rental FAQs: where your burning questions meet jargon-free answers—because we know decoding lease lingo is complicated enough.

What is your pet policy?

Cats and dogs are currently not permitted in buildings other than townhomes unless certified as a support animal.

When do I need to have utility services start?

Residents must maintain the utilities not included in their lease from their lease start until their lease end date. If moving out early, you must maintain your utilities until your lease end date. Refer to your lease to confirm which utilities are included, if any.

Madison Gas and Electric: Call (608) 252-7222 or visit their website.

City of Middleton Water and Sewer Utilities: Call (608) 821-8370 or visit their website.

How do I submit a maintenance request?

Visit your resident portal on our website or the mobile app, select Service Issues, then Add Service Issue. Use the notes feature within the Service Issue to include any information and applicable pictures that may be helpful. If you work from home or have a pet that requires maintenance to make special scheduling arrangements, please include this in the service notes before submitting.

I lost an apartment key, mail key, garage remote, or parking pass. How do I get a replacement?

Mail keys are best replaced by your local post office. Please contact our office to request a replacement for apartment keys, garage remotes, and parking passes. Replacement fees are subject to variation, with the change in the cost of time and materials.

I toured an apartment. How do I lease the apartment?

1. Submit your rental application (one for every lease holder) online or in-person
2. Sign your lease and pay your security deposit
3. Submit proof of renter’s insurance to our office
4. Set up utility services and submit proof of your request to start or transfer services to our office

Please note that until you have been approved and completed the above tasks, the apartment will remain on the market and available to other renters.

How do I pay rent?

Residents have the option to pay rent via ACH, personal check, cashier’s check, or money order. You may place physical payments in our drop box or mail them to our office. Please always sign the front of the check and include your name and full address on the payment to ensure it is applied to your account. Utilities must be paid directly to the company servicing your unit. You can estimate average energy costs here.

How do I report a maintenance emergency?

Please first visit our emergency maintenance page for examples.

If a maintenance emergency occurs during business hours, contact our office by phone. If a maintenance emergency occurs outside of business hours, contact the after-hours emergency call center.

Heathercrest: (608) 259-2545
Middleton Shores: (608) 259-2560

Medical, Fire, or Police Emergencies: Call 911

I have moved out and my lease has ended. When and how might I expect to receive my security deposit?

1. Ensure you’ve provided your correct forwarding address to our office. Email leasing@middletonshoresapts.com with the full address if you did not complete a Security Deposit Disbursement form.
2. Your deposit will be processed and placed in the mail in the form of a check, no later than 21 days after your lease end date. Please note, this is regardless of whether you moved out early.

Words From Our Residents

Testimonials

Hear what our residents have to say about our community and services.

★★★★★

You can’t find a more caring apartment management organization! This is a multi-generational family business with exceptional human values. I’ve lived here for 13 years. Also, the neighborhood is nice and transportation is easy.